{"id":5129,"date":"2024-11-08T12:45:12","date_gmt":"2024-11-08T10:45:12","guid":{"rendered":"https:\/\/xn--sykett-gua.fi\/joensuu\/?page_id=5129"},"modified":"2025-07-30T10:19:47","modified_gmt":"2025-07-30T07:19:47","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/xn--sykett-gua.fi\/joensuu\/en\/info-2\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Introduction <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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What is SYKETT\u00c4? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SYKETT\u00c4 Joensuu is the very own sports service for the students and staff of the University of Eastern Finland’s Joensuu campus and the Karelia University of Applied Sciences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who can use the SYKETT\u00c4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The students and staff members of UEF and Karelia UAS on Joensuu campuses are entitled to use the SYKETT\u00c4 services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Using the services <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How do I start using the SYKETT\u00c4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you are a new user, you must register as a user on our website or the mobile application. After the registration, you can buy a SYKETT\u00c4 membership on our online shop, via the mobile application, or at the offices of the Student Union of the University of Eastern Finland (ISYY) and the Student Union POKA of Karelia University of Applied Sciences. SYKETT\u00c4 membership is verified with a sports sticker which is a physical sports sticker available from sales point or the mobile sticker on the mobile application.<\/span><\/p>

Previously registered users do not need to register again. If you are an old user, you can just buy a new membership.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do the the different memberships mean? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With Group Exercise, Ball Sports & Gym membership, you are entitled to use all SYKETT\u00c4 sports services in the sports calendar. If you have the Ball Sports & Gym membership, you are entitled to use SYKETT\u00c4 sports services excluding instructed group exercise classes. Both memberships are available for the semester or whole academic year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I bring my friends to SYKETT\u00c4 sports events? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Only persons who have the SYKETT\u00c4 membership may use these services. SYKETT\u00c4 services are not for persons who are not members of the university community; this includes your family members, other relatives, friends and former co-workers. If a SYKETT\u00c4 user comes to a sports facility with a person who does not have a valid SYKETT\u00c4 membership, the user shall be banned for 14 days from using SYKETT\u00c4 sports services in accordance with the Terms of Use<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019m a staff member. Do I need to purchase the membership? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you would like to use SYKETT\u00c4 services, you must have a valid SYKETT\u00c4 membership. <\/span>The same rule applies to staff members and students.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Enrollments and cancellations <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How do I enroll on a sports event? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Select the sports event from the sports calendar on the website or mobile application and click the \u201cEnroll\u201d button or the \u201dJoin the queue\u201d button. Enrollment starts 7 days before the sports event begins and closes 30 minutes before the start of the sports event. You must enroll beforehand on all instructed group exercise classes, instructed and open ball sports turns and other exercise turns, free turns and family turns via the sports calendar either on the website or in the mobile application. You do not need to enroll for the gyms via the sports calendar. You must enroll on some of the regular turns for student and staff groups via the sports calendar, some can be attended without enrolling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why do I have to enroll in advance when there\u2019s always places on some of the sports events? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Requiring users to enroll on the sports events in advance allows us to guarantee that everyone who enrolled on event can also participate in the event. In addition, monitoring the number of participants allows us to estimate the demand for the events and see which ones have not been able to gain users and perhaps could be replaced. This does not mean that we would only focus on the most popular classes. Instead, our primary goal is to offer a wide range of services to meet the needs of our diverse membership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I can\u2019t enroll on a group exercise class anymore because it\u2019s full. What now? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Some of the group exercise classes get filled up quickly due to their popularity. There are always cancellations, so keep checking the classes during the week prior to the class. You can also join the queue via the SYKETT\u00c4 app, and you’ll be notified when a spot becomes available! Places often become available the night before and the morning of the same day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I cancel my enrollment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you cannot attend a sports event, remember to cancel your enrollment via the sports calendar. An enrollment must be cancelled no later than four hours before the sports event starts. Your place is freed and someone else can attend the event. Enrollment on morning classes starting before 10 am must be cancelled no later than 12 hours before the class starts. A sanction policy is applied in cases of uncancelled enrollments and reservations, as specified in the Terms of Use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why are sports events sometimes cancelled? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cancelling a sports event is always a last option, which usually means there simply wasn\u2019t a way to hold the sports event at the time. We try to avoid cancellations by calling in a replacement for an instructor who can\u2019t make it to a classes due to illness, or by using a different location if we can\u2019t use certain facilities. Cancellations regarding school facilities are most commonly caused by the schools\u2019 need to use their facilities for teaching or other purposes, or school holidays.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019ve noticed that the number of participants in a sports event is often fewer than the number of people who enolled. Why does this happen? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If this is the case, then some people who enolled on the sports event decided not to come. If the user have two irrevocable enrollments, user will be banned from enrolling and participating in SYKETT\u00c4 sports services for 7 days. The ban can be removed by paying a 8 \u20ac fine at ISYY or POKA offices. The number of users is monitored based on the instructor\u2019s announcements from the classes when it is practically possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Queuing <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How do I join the queue if the sports event is fully booked? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can join the queue via the SYKETT\u00c4 app’s sports calendar. Choose the sports event and click ”Join the Queue” button.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does the queue work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When you have joined the queue, you will receive a notification from the app and via email, when there is a spot available for you. If you cannot attend the sports event, remember to cancel your enrollment within the cancellation periods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If I get a spot via the queue but can\u2019t make it to the sports event, will there be a penalty? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. If you are in the queue, but can\u2019t attend, cancel your enrollment by clicking the \u201dCancel\u201d button. This way you can avoid penalties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Cost <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Why does it cost to use SYKETT\u00c4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SYKETT\u00c4 is funded by the support of the universities and the fees we charge SYKETT\u00c4 users, which allows us to provide a wide range of sports services for our diverse membership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019d just like to occasionally use the gym. Do I still need to buy the membership? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The use of all SYKETT\u00c4 services requires a valid membership. You can use the SYKETT\u00c4 gym turns with both memberships.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I don\u2019t want to use the SYKETT\u00c4 services anymore. Can I have a refund if I return my membership? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once you have purchased a membership, you cannot return it or get a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Sports services <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Why are the gym opening hours limited? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We have no authority over the opening hours of the Aurora gym. During nights, when there is no attendant present, the doors can only be opened with an electronic key fob. As present, we are unable to give every student an electronic key fob. The staff members of UEF can ask SYKETT\u00c4 employees to activate the access at the Aurora gym on their own electronic key.\u00a0<\/span><\/p>

The availability of the Tikkarinne gym is quite limited as it is used for teaching during the day. However, SYKETT\u00c4 users may use the gym during the weekend.<\/span><\/p>

SYKETT\u00c4 users may use the Joensuu Areena gym during opening hours when it is not reserved. Visit\u00a0Tilava Joensuu<\/a>\u00a0to view the Areena reservation calendar (in Finnish only).<\/p>

See the up-to-date availability of the gyms on our\u00a0Gyms page<\/a><\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why isn\u2019t there more group exercise classes for staff members? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our goal is to allow all users to access the majority of SYKETT\u00c4 sports events preventing a situation where one user group is favored at the expense of another. The events have been categorized based on their content (pulse class, dance class, muscle tone exercise, effective muscle tone exercise, body overhaul, martial arts, gym and ball sports). Our\u00a0<\/i>users are welcome to choose the type of exercise they prefer<\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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There are regular turns in the sports calendar. What are these turns and who are they for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The regular turns of student and staff member groups are weekly turns. Each group has a person in charge responsible for supervising these classes. Groups can apply for a regular turn every spring. The regular turn for the next academic year are announced in autumn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My student association has its own sports turn. Why is paying the membership fee of the student association not enough to allow me to use my student association\u2019s own sports turn? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Student associations can apply for a regular turn from SYKETT\u00c4 sports services. The sports turns are administered by the SYKETT\u00c4 sports services, and because of this, a valid SYKETT\u00c4 membership is required for the turns of student and staff groups. The membership fee collected by the student associations is not related to the services of the university sports in any way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why is there a limit to the number participants in group exercise classes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Several factors need to be taken into account when determining the number of participants for each class, such as the facilities and possible restrictions therein, safety elements, disposable equipment, and the instructors\u2019 opinion on the maximum number of participants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why can\u2019t you organize more group exercise classes and ball sports turns, so that all interested could participate? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We organize as many sports events as possible while working within the limits of our budget and the facilities at our disposal. One challenge we are facing now is the difficulty in finding available sports facilities in Joensuu, which unfortunately means that we are often unable to offer the most convenient hours for our users. Schools\u2019 cancellations, events and holidays cause frequent changes to the facilities at our disposal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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There are many private sector sports service providers in Joensuu. Why doesn\u2019t SYKETT\u00c4 buy more of their services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This is influenced by both financial and scheduling factor. External services end up costing us more than classes organized internally by SYKETT\u00c4 instructors using our readily available facilities. Furthermore, the best time for group exercise classes is between 4pm and 8pm, which coincides with the time when these businesses provide services for their own customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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SYKETT\u00c4 Mobile Application <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Why can\u2019t I log on to the mobile application? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your email address is not correct, check that you have written your email address correct. Students use @student.uef.fi or @edu.karelia.fi address. If you have forgotten your password, use the password reset link. If SYKETT\u00c4 has updated its Terms of Use, they must be accepted via the website. The mobile application will not work until you have accepted the terms of use on the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I didn\u2019t receive the password reset link <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you don\u2019t receive the password reset link, email address you have registered with is not working or email address is not correct. Students use @student.uef.fi or @edu.karelia.fi address. If you don\u2019t still receive the password reset link, send email to vapaa-aika@isyy.fi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Sports Equipment <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Can I use the equipment found in L\u00e4nsikatu and Tulliportinkatu schools? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You may use the nets and goals but the use of all other equipment of the L\u00e4nsikatu and Tulliportinkatu schools, such as exercise mats, rackets and balls, is forbidden. This rule applies to group exercise classes, ball sports and regular turns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have any sports equipment that I can loan? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SYKETT\u00c4 users can loan sports equipment free of charge from\u00a0SYKETT\u00c4<\/a>\u00a0and\u00a0ISYY<\/a>. The sports equipment can be loaned for one week at a time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I know if I need to bring my own sports equipment to sports event? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In the description of the sports event, it is mentioned if you need to bring your own equipment to the sports event. You must bring your own exercise mat to all group exercise classes if its use is mentioned in the class description.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Feedback <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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I have something I\u2019d like to ask you about the SYKETT\u00c4 services. How can I reach you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can give us feedback and share your ideas via the SYKETT\u00c4 website on\u00a0feedback questionnaire.<\/a>\u00a0<\/span>You can also reach us\u00a0employees<\/a>\u00a0by email.<\/span>\u00a0You can contact the instructors of the classes if you have a specific question about a certain class. Instructors may not be able answer general inquiries about the services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Introduction What is SYKETT\u00c4? SYKETT\u00c4 Joensuu is the very own sports service for the students and staff of the University of Eastern Finland’s Joensuu campus and the Karelia University of Applied Sciences. Who can use the SYKETT\u00c4 services? The students and staff members of UEF and Karelia UAS on Joensuu campuses are entitled to use […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2109,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":99,"footnotes":""},"class_list":["post-5129","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - SYKETT\u00c4 Joensuu<\/title>\n<meta name=\"description\" content=\"Frequently asked questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xn--sykett-gua.fi\/joensuu\/en\/info-2\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - SYKETT\u00c4 Joensuu\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xn--sykett-gua.fi\/joensuu\/en\/info-2\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"SYKETT\u00c4 Joensuu\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-30T07:19:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/xn--sykett-gua.fi\/joensuu\/wp-content\/uploads\/sites\/3\/2024\/10\/tanssi-syketta-pinkki@3x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"998\" \/>\n\t<meta property=\"og:image:height\" content=\"1078\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Arvioitu lukuaika\" \/>\n\t<meta name=\"twitter:data1\" content=\"38 minuuttia\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/xn--sykett-gua.fi\\\/joensuu\\\/en\\\/info-2\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/xn--sykett-gua.fi\\\/joensuu\\\/en\\\/info-2\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions - 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