{"id":46157,"date":"2024-11-07T09:37:11","date_gmt":"2024-11-07T07:37:11","guid":{"rendered":"https:\/\/xn--sykett-gua.fi\/kuopio\/?page_id=46157"},"modified":"2026-01-13T13:25:16","modified_gmt":"2026-01-13T11:25:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/xn--sykett-gua.fi\/kuopio\/en\/information\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Introduction <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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What is SYKETT\u00c4? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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SYKETT\u00c4 Kuopio is the very own sports service for the students and staff of the University of Eastern Finland, Savonia University of Applied Sciences and Uniarts in Kuopio.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who can use the Sykett\u00e4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The students and staff members of UEF and Savonia as well as student and staff of Uniarts on Kuopio campus are entitled to use the SYKETT\u00c4 services. Students have to be a graduate students in the aforementioned universities and be registered as attending the ongoing term\/academic year. Services may be used until the end of the graduation term. More information in\u00a0terms of use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can a student from another university use SYKETT\u00c4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In Kuopio only students and staff of UEF, Savonia and Uniarts can become users of SYKETT\u00c4 Kuopio sports services. It\u2019s also possible for SYKETT\u00c4 Joensuu members to use our services.\u00a0 A more detailed listing of the right of use can be found in the\u00a0terms of use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What about the students and staff of Savonia Iisalmi and Varkaus? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can find more information about the sports services of Savonia\u2019s Iisalmi and Varkaus campuses on the syketta.fi homepage by clicking on the name of the city in question. However, if you study or work there but want to exercise in Kuopio, you can register normally on the Kuopio website and pay the Kuopio sports fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Using the services <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How do I start using the SYKETT\u00c4 services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you are a new user, you must register as a user on our website or the mobile application. After the registration, you can buy a group exercise or ball sports sticker on our online shop, via the mobile application, or at the office of the Student Union of the University of Eastern Finland (ISYY) and the cafeterias of Student Union SAVOTTA in Savonia\u2019s campus. There are two ways to use a sports sticker: the mobile sticker on the mobile application and\/or a physical sports sticker attached to a student card or staff card.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I am doing open university path studies in Savonia, can I join SYKETT\u00c4? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! Please ask a certificate of the right to study from the student services of Savonia. Take that and an ID card with you to one of our selling points and pay for the sports sticker.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do the group exercise and ball sports stickers mean? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you have the group exercise sticker, you are entitled to use all SYKETT\u00c4 sports services in the sports calendar. If you have the ball sports sticker, you are entitled to use SYKETT\u00c4 sports services excluding instructed group exercise classes. Both stickers are available for the semester or whole academic year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I bring my friends to SYKETT\u00c4 classes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Only persons who have the SYKETT\u00c4 sticker may use these services. SYKETT\u00c4 services are not for persons who are not currently members of the university community; this includes your family members, other relatives, friends and former co-workers. If a SYKETT\u00c4 user comes to a sports facility with a person who does not have a valid SYKETT\u00c4 sticker, the user shall be banned for 14 days from using SYKETT\u00c4 sports services in accordance with the Terms of Use.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I want to use sports services in Joensuu as well. How does the cross usage with Joensuu SYKETT\u00c4 services work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Would you like to use also Joensuu SYKETT\u00c4 sports services?<\/strong><\/p>

SYKETT\u00c4 services are also available in Joensuu, and now you can use your existing SYKETT\u00c4 membership to access Joensuu\u2019s SYKETT\u00c4 services at no additional cost. The cross-usage right is only valid for those who have purchased a semester or academic year membership. The monthly membership for SYKETT\u00c4 Kuopio does\u00a0not<\/strong>\u00a0grant access to cross-usage.<\/p>

Instructions for cross-usage:<\/strong><\/p>

  1. Students and staff in Kuopio<\/strong>\u00a0must first purchase the SYKETT\u00c4 Kuopio membership.<\/li>
  2. Send an email to the Kuopio sports coordinator stating that you want to activate access to Joensuu\u2019s services. If you\u2019re emailing from a different address, mention the email you used to register for SYKETT\u00c4 Kuopio. Cross-usage is usually activated within\u00a07 days<\/strong>. There may be exceptions during holiday periods.<\/li>
  3. After Cross-Usage Is Activated:<\/div>
    In the mobile app<\/strong>:<\/div>
    \u2013 Go to\u00a0Settings<\/em>, select\u00a0Joensuu<\/strong>\u00a0as your city.<\/div>
    \u2013 \u00a0Log out of the app and log back in. The city will now be set to Joensuu.<\/div><\/div><\/div><\/div><\/div><\/div>On the website<\/strong>:
    \u2013 Click the\u00a0globe icon<\/strong>\u00a0above the sports calendar.
    \u2013 This allows you to change the city and language.
    \u2013 Select\u00a0Joensuu<\/strong>\u00a0as your city.
    \u2013 The site will automatically log you out so the change can take effect.<\/article><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    I\u2019d just like to occasionally use the gym. Do I still need to buy the SYKETT\u00c4 sticker? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The use of all SYKETT\u00c4 services requires a valid SYKETT\u00c4 sticker. You can use the SYKETT\u00c4 gyms by purchasing the ball sports or group exercise sticker.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Enrollments and cancellations <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    How do I enroll on a class? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Select the sport event from the sports calendar on the website or mobile application and click the \u201cEnroll\u201d button. Enrollment starts 7 days before the class begins and closes 30 minutes before the start of the sport event. You do not need to enroll for the gyms.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I can\u2019t enroll on a class anymore because it\u2019s full. What now? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Some of the group exercise classes get filled up quickly due to their popularity. There are always cancellations, so keep checking the classes during the week prior to the class. Places often become available the night before and the morning of the same day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Why does the enrolling for the next week\u2019s class starts at the exact same time that current week\u2019s class starts? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Our hope is that our members can try out as many exercise forms and classes as possible. This is one of the basic principles of SYKETT\u00c4 exercise services. In accordance with that, we want the smaller classes to not always have the same group of participants, so that it is possible for new persons to join class if they wish. Therefore, registration for the next week\u2019s class opens at the same time as the current week\u2019s class starts. However, there are almost always cancellations, so you often can join your favorite class every week!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How do I cancel my enrollment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You cancel your enrollment via the sports calendar. An enrollment must be cancelled no later than four hours before the class starts. Your place is then freed and someone else can attend the class. Enrollment on morning classes starting before 10 am must be cancelled no later than 12 hours before the class starts. A sanction policy is applied in cases of uncancelled enrollments and reservations, as specified in the Terms of Use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What do I do if I get sick at the last minute and can\u2019t cancel in time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Contact one the sport coordinators. In cases of illness, we are flexible about the cancellation time of four hours. The coordinators may not read your message in the evening, but if you get a warning from a class due to being ill, they will remove the warning as soon as they receive the message.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I\u2019ve noticed that the number of participants in a class is often fewer than the number of people who enolled. Why does this happen? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    If this is the case, then some people who enrolled on the class decided not to come. If the user have two irrevocable enrollments, they will be banned from enrolling and participating in SYKETT\u00c4 sports services for 7 days. The ban can be removed by paying a 10 \u20ac fine at the SYKETT\u00c4 selling points. The number of users is monitored based on the instructor\u2019s announcements from the classe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Queuing <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    How do I join the queue if the class is fully booked? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You can join the queue via the SYKETT\u00c4-app’s sports calendar. Choose the sport event and click ”Join the Queue” button.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How does the queue work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    When you have joined the queue, you will receive a notification from the app, when there is a spot available for you. If you cannot attend the class, remember to cancel your enrollment within the cancellation periods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    If I get a spot via the queue but can\u2019t make it to the session, will there be a penalty? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. If you are in the queue, but can\u2019t attend, cancel your enrollment by clicking the \u201dCancel\u201d button. This way you can avoid penalties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Joining group classes and sanction practice for group classes <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    I am attendingd a group class for the first time. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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